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Knoxville, TN, United States
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ORNL Federal Credit Union
knoxville, TN, United States
1 day ago
ORNL Federal Credit Union
Knoxville, TN, United States
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Knoxville, TN, United States
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ORNL Federal Credit Union
Knoxville, TN, United States
2 days ago
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ORNL Federal Credit Union
Knoxville, Tennessee, United States
2 days ago

Description

The deadline to apply for this opportunity is August 24, 2022.

Role: The AVP Mortgage Servicing Operations is responsible for the daily oversight of the servicing portfolio and
operations staff, including the development of processes and procedures. The role includes team management
and leadership activities including working closely with the business unit leaders to ensure cross-functional
alignment with the overall business objectives. The AVP will serve as a leader and contributor in the areas of
Member Support, Escrow, System Administration, Loan Boarding, Documents/Collateral, and Statements/
Payments.

Essential Functions and Responsibilities

  • Spearheads a proactive and positive servicing culture in the operations team. Ensures investor
    SLA's and procedures are met in all member facing interactions including inbound calls/emails,
    payoff requests, lien releases, escrow analysis, statements, loan boarding, etc. Develops and
    enforces an organized structure to daily activities. Ensures staff development, recruiting, and
    training meet and exceed compliance and service metrics. Collaborates on best practices and
    efficiency gains within the operations arena.
  • Responsible for the architecture and oversight of the loan servicing system to include multiple
    vendor integrations. Leads the organization to be progressive and proactive in its technology
    offerings, always lookin for efficiencies and areas of improvement.
  • Responsible for all member communications to include statements, escrow analysis, notices,
    letters, forms, and member facing portal. Ensures all communication is within brand guidelines
    and meets all regulatory and investor requirements.
  • Manages the retention and organization of all documents to include member communications and
    collateral files. Ensures retention schedules of investors are followed.
  • Assists with internal and external audits, as required, to ensure all guidelines are met. Oversees
    the QC Control and Assurance program of the servicing company to ensure all investor
    guidelines and regulations are met and reported on properly.
  • Performs other job related duties or projects as required.


Requirements

ExperienceSeven or more years of mortgage and/or financial services experience is required.  Five years of leadership experience in a financial institution is required.  Five years of mortgage servicing investor reporting to include GSE is required.

Education: Bachelor's degree in Business Administration, Finance, Accounting, or an equivalent combination of education and related experience is required.

Other skills required

1. Proficiency in Black Knight MSP servicing system
2. Proficiency in Fannie Mae procedures, systems and reporting requirements
3. Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint
4. Proficiency in Google Workspace
5. Excellent organizational and analytical skills
6. Ability to communicate clearly and professionally with all levels of an organization
7. Excellent written and verbal communication skills, including business writing ability
8. Excellent time management skills and accustomed to working with deadlines
9. Strong customer service orientation required
10. Must possess attention to detail and the ability to perform basic math skills

Job Information

  • Job ID: 65117351
  • Location:
    Knoxville, Tennessee, United States
  • Position Title: AVP Mortgage Servicing Operations
  • Company Name For Job: ORNL Federal Credit Union
  • Industry: Banking / Accounting / Financial
  • Job Function: Executive/Management
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 7-10 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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