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MERCO Credit Union
Merced, California, United States (on-site)
5 days ago

Description

MERCO Credit Union is seeking a full time Collection Manager.  The salary range is $29.87 per hour - $38.71 per hour.

 MERCO offers a competitive benefits package that includes medical, dental, vision, chiropractic, Long Term Disability, Life Insurance, and 401k plan with a company match.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1.       Able to work at MERCO location, where assigned.

2.       Regular attendance.

3.       Management functions:

a.       Develop, apply, and evaluate policies and procedures for the department, along with the CEO.

b.       Assists CEO with preparation of monthly reports to Finance Committee.

c.       Conducts regular meetings and coaching for Collections employees.

d.       Ensures Collection staff are appropriately trained.  Performs cross training as necessary.

e.       Conducts performance appraisals according to company guidelines.  Formulates and implements corrective action as needed.  Recommends promotions for employees as appropriate. 

f.        Approves Paid Time Off, Paid Sick Leave, overtime, and timecards for each collections employee.  Keeps accurate payroll and attendance records.

g.       Coordinates work with Human Resources and IT staff.

h.       Interview and hire candidate when vacancies arise.

i.         Address complaints and resolve issues.

j.         Mentor and provide escalation support to Collector position as appropriate.

4.       Collection functions – supervising and backing up employees with Collection functions:

a.       Contacts members with delinquent loans by telephone or written communication to secure payment.

b.       Records information about financial status of member and status of collection efforts.

c.       Recommends repossession or legal action.

d.       Sorts and files correspondence.

e.       Recommends loan extensions/workout of credit.

f.        Orders repossessions and coordinates activity with outside agency.

g.       Small claims filing and follow up on legal collection activity.

h.       Process bankruptcy claims.

i.         Assist members with collecting insurance declaration pages.

j.         E-Oscar credit reporting disputes.

k.       Handles overdrawn accounts.

5.       Other duties may be assigned as needed.

Qualifications

1.       EDUCATION/EXPERIENCE/CERTIFICATION:  Associate degree (A. A.) or equivalent from two-year college or technical school; or five-years management/supervisory experience in a related field (Lending/Collections).

2.       JOB KNOWLEDGE: Ideal candidate possess knowledge of small claims procedures, Federal and State collection regulations, repossession procedures, bankruptcy claims procedures and principles of lending and collections.  Paralegal Certification is a plus.

Bi-literate (English/Spanish) preferred

EOE


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Job Information

  • Job ID: 67971357
  • Workplace Type: On-Site
  • Location:
    Merced, California, United States
  • Company Name For Job: MERCO Credit Union
  • Position Title: Collections Manager
  • Job Function: General Ledger Accountant
  • Job Type: Full-Time
  • Min Experience: None
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