Description
Are you People Driven? Join People Driven Credit Union in Southfield, MI, as a Full-Time Senior Member Service Representative where you'll provide exceptional member service in a vibrant, member-focused environment. This role offers you the chance to make a meaningful impact by assisting members with their financial needs, creating positive experiences and fostering long-lasting relationships. You will work onsite, collaborating with an energetic team that values excellence and integrity. Compensation for this position starts at $19.11 per hour, but offers may go up depending on relevant experience and skills.
As a team member you'll be able to enjoy benefits such as employer paid Medical, Dental, and Vision, a generous 401(k) program, Life Insurance, Flexible Spending Account, and Paid Time Off. Elevate your career and bring your friendly, positive attitude to a place where you can genuinely make a difference!
What would you do as a Senior Member Service REpresentative
As a Full-Time Senior Member Service Representative at People Driven Credit Union, you will play a pivotal role in delivering exceptional service to our members. Your responsibilities include promptly and professionally addressing member inquiries, whether they are basic or complex, related to insurance, interest rates, service charges, and account histories—all while adhering to disclosure requirements and consumer privacy policies. You will facilitate various transactions, including opening new share, certificate, and IRA accounts, as well as conducting transfers, deposits, payments, withdrawals, and statement research. Additionally, your keen ability to actively cross-sell our credit union services will contribute to our members' financial well-being and enhance their overall experience. By ensuring accurate and thorough service, you will help our members navigate their financial journeys with confidence.
Requirements for this position
To excel as a Senior Member Service Representative, you must possess a strong foundation in customer service, ideally with prior experience as a teller or in member services. A thorough knowledge of credit union products and services is essential, enabling you to effectively assist members with their inquiries and provide tailored solutions. Attention to detail is critical, as you will conduct transactions and manage account-related tasks with accuracy.
Additionally, strong communication skills and an empathetic approach will help you connect with members and understand their financial needs. Familiarity with relevant software and tools will streamline your workflow, allowing you to provide prompt, professional service. With these skills, you will be well-equipped to make a positive impact in our member-centric culture.
Your next step
If you think this job is a fit for what you are looking for, great! We're excited to meet you!
*Must be able to pass Background and Drug screening.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://peopledrivencu.applicantpro.com/jobs/3826032-475757.html
